Frequently Asked Questions
To ensure the highest quality of customer service, we make it easy for everyone to provide a FAQ tab. Many of your questions can be answered below. If your particular question is not answered here, please feel free to send us an email and we will be glad to answer all of your questions.
robgalephotography@gmail.com
(727) 781-7227
robgalephotography@gmail.com
(727) 781-7227
How do you communicate with us?
Our official means of communication is via a phone call, our official email, or PO mailing address.
(727) 781-7227
robgalephotography@gmail.com
PO BOX 313
3905 Tampa Rd, Oldsmar, Fl 34677-3125
Any secondary contact via cell phone call, text, Rob's personal email, Facebook & Facebook Messenger, X (Twitter), Instagram, Tumblr, Linkin, YouTube, WhatsApp, WeChat, Thumbtack, The Knot, Yelp, Yellow Pages, or any social media comment or post will not be accepted as an official form of communication. It may easily get overlooked regarding important details regarding planning and photographing your service/event. On vendor websites like Thumbtack and The Knot there will be a first reply on those platforms, but we will direct you to continue communications on the official means of communication to ensure we have the most accurate information and best communication. This is why our official means of communication (stated above) is the preferred means of communication. We are not responsible for miscommunication if the client uses any secondary communications.
(727) 781-7227
robgalephotography@gmail.com
PO BOX 313
3905 Tampa Rd, Oldsmar, Fl 34677-3125
Any secondary contact via cell phone call, text, Rob's personal email, Facebook & Facebook Messenger, X (Twitter), Instagram, Tumblr, Linkin, YouTube, WhatsApp, WeChat, Thumbtack, The Knot, Yelp, Yellow Pages, or any social media comment or post will not be accepted as an official form of communication. It may easily get overlooked regarding important details regarding planning and photographing your service/event. On vendor websites like Thumbtack and The Knot there will be a first reply on those platforms, but we will direct you to continue communications on the official means of communication to ensure we have the most accurate information and best communication. This is why our official means of communication (stated above) is the preferred means of communication. We are not responsible for miscommunication if the client uses any secondary communications.
What is required to get started with your photo & event lighting services?
When booking one of our services, the following information is required:
Personal Client
Name
Email address
Phone number
Your residency address
Date of service
Address of service
Event venue address (if the service is done on another property)
Event venue phone number
Photo Booth Inquiry Form (if booking a photo booth rental)
School Client
Name
Your district email address
School's phone number
Your personal number (only for purposes of getting ahold of you on the date of the event)
School's address
Date of service
Event venue address (if the service is done on another property)
Event venue phone number
Photo Booth Inquiry Form (if booking a photo booth rental)
Business Client
Name
Company email (not personal)
Company phone number and your extension
Company's place-of-doing-business (ex: the branch)
Company's corporate address (ex: headquarters)
Date of service
Event venue address (if the service is done on another property)
Event venue phone number
Photo Booth Inquiry Form (if booking a photo booth rental)
Failure to provide information
If the client, either personal, school, or corporate, fails to provide all of the necessary information, RGP has in its right to terminate communications with the client and to terminate our services at any point in the process. This is for our protection and security.
Personal Client
Name
Email address
Phone number
Your residency address
Date of service
Address of service
Event venue address (if the service is done on another property)
Event venue phone number
Photo Booth Inquiry Form (if booking a photo booth rental)
School Client
Name
Your district email address
School's phone number
Your personal number (only for purposes of getting ahold of you on the date of the event)
School's address
Date of service
Event venue address (if the service is done on another property)
Event venue phone number
Photo Booth Inquiry Form (if booking a photo booth rental)
Business Client
Name
Company email (not personal)
Company phone number and your extension
Company's place-of-doing-business (ex: the branch)
Company's corporate address (ex: headquarters)
Date of service
Event venue address (if the service is done on another property)
Event venue phone number
Photo Booth Inquiry Form (if booking a photo booth rental)
Failure to provide information
If the client, either personal, school, or corporate, fails to provide all of the necessary information, RGP has in its right to terminate communications with the client and to terminate our services at any point in the process. This is for our protection and security.
What types of photography do you do?
We offer many types of photography ranging from weddings, family portraits, school portraits, sports, events, corporate head portraits, real estate, photo restoration, photo booth rentals, and event lighting rentals.
How much do you charge?
Every job is unique and different. There is no one size fits all for pricing of our services. The best way to receive a quote for any of our services is to send us an email specifically stating what service you are looking for, date, time, location, and budget to get you started. If you are interested in specially a photo booth quote, we already have an inquiry page to guide you through the process. Click on the link below for the photo booth inquiry only. All other inquires please send us an email (provided above).
Ordering Your Photo Booth
NOTE: Some venues might require their own fee for us to perform our photography, photo booth, and/or event lighting services. If the venue requires any fees for us to conduct business on their property, we will notify you what the amount is as we will adjust the price in the invoice to reflect the difference.
Also, some location in the county may require a photography permit. If this is the case we will also notify you of the additional cost and will reflect in the invoice.
All fees and/or permits are the responsibility of the client.
Ordering Your Photo Booth
NOTE: Some venues might require their own fee for us to perform our photography, photo booth, and/or event lighting services. If the venue requires any fees for us to conduct business on their property, we will notify you what the amount is as we will adjust the price in the invoice to reflect the difference.
Also, some location in the county may require a photography permit. If this is the case we will also notify you of the additional cost and will reflect in the invoice.
All fees and/or permits are the responsibility of the client.
Do you accept down deposit?
For all services (photographic or event lighting) that are above $100.00 and are not school related, we do require a $100.00 down deposit to secure the date. This ensures that your date is locked in from other potential clients to book us on your date. This deposit is non-refundable. A description of it will be found in your contract.
For schools who hire us for all of our services (photographic or event lighting) are not required to pay the $100.00 deposit. If the school, for any reason, cancels the event, they will be subjected to a $100.00 cancelation fee.
For schools who hire us for all of our services (photographic or event lighting) are not required to pay the $100.00 deposit. If the school, for any reason, cancels the event, they will be subjected to a $100.00 cancelation fee.
What photography items do you offer?
We offer digital images, physical prints, albums, 2x6 photo booth strip prints, and 2x6 photo booth frames.
How old do I have to be in order to receive a quote?
We do not solicit or do communication with minors. An individual must me over the age of 18. Since several of our services are focused on children, we only speak to a legal adult.
Do you sell photo packages to everyone?
All of our packages are sold directly to the client. We only sell directly to clients who are 18 years or older. If we photograph a child at school picture day or at a school event, a pricing packet will be given to the child to take home to the parent or legal guardian. The parent or legal guardian is the only one we contact and sell directly to.
What is the difference between a package and a bundle?
Packages are one image on a single sheet of photographic paper (8x10 inch). Each package contains different quantiles. Example: Package B consists of two 8x10, two 5x7, four 3.5x5, and sixteen wallets. So you would be receiving a total of five (8x10) photographic prints. When you receive the photographic prints you will need to cut out the images.
Bundles are offered to clients as part of a promotional special. They are just like a package and you choose one photographic image (8x10) on a single image. You can choose from any combination of print sizes that can be printed on the 8x10 print. If you want to purchase any additional prints then you will need to purchase from the packages.
Scenario: Say you receive a promotional special where you receive one free bundle. You can choose any combination of prints: either [one 8x10] or [two 5x7] or [four 3.5x5] or [sixteen wallets]. You are still interested on purchasing more prints. Then you have the option of purchasing a package which will give you more prints. You choose package D: one 8x10, two 5x7, four 3.5x5, and eight wallets. So you will receive a total of five 8x10 sheets of photographic paper (your free bundle and four photographic prints).
Bundles are offered to clients as part of a promotional special. They are just like a package and you choose one photographic image (8x10) on a single image. You can choose from any combination of print sizes that can be printed on the 8x10 print. If you want to purchase any additional prints then you will need to purchase from the packages.
Scenario: Say you receive a promotional special where you receive one free bundle. You can choose any combination of prints: either [one 8x10] or [two 5x7] or [four 3.5x5] or [sixteen wallets]. You are still interested on purchasing more prints. Then you have the option of purchasing a package which will give you more prints. You choose package D: one 8x10, two 5x7, four 3.5x5, and eight wallets. So you will receive a total of five 8x10 sheets of photographic paper (your free bundle and four photographic prints).
Do you do environmental or studio portraits?
We offer both environmental (on location) and studio portraits. Depending on the specific location outside the studio, the client is subjected to permits. We will contact the owner of the property to see if how much it will cost.
Are you background screened?
Yes, we are. We have been background screened by the FBI and received a State of Florida Contractor Level II badge to work alongside all minors in public and private schools in compliance with the Jessica Lundsford Act. The badge will be worn on school ground and all If you would like to see an image of the badge, we will need to schedule a video consultation and can visually show you the badge. If you are a school administrator or any other faculty, we can send you an email with the badge but it will have to be a district email only to prevent any counterfeits of the badge. We take the protection of all students and staff very seriously.
Do you have a General Liability Policy?
Yes, we have a $1 million general liability policy. If you would like to see a copy of our currently policy, please send us an email upon request.
How much time do I need to provide in order to book any services?
We recommend at least one month or more for larger events like a wedding or corporate/organization event. For a smaller events like a birthday party or private portrait session at least a minimum of 2 weeks to book any of our services. If you are booking a service in 72 hours or less, there will be a convince fee of an additional $100.00 USD.
How many hours do you provide with a photo booth?
We require a minimum of 2 hours of operational use. We can provide a photo booth longer than 2 hours depending on your event needs.
How do accept payments?
Currently, we only accept cash, personal check, certified bank check, or money order. We are currently in the works of receiving electronic transactions via PayPal and Venmo. All electronic transactions will include a vendor fee for the use of a third-party bank like PayPal and Venmo.
We do not accept credit cards or crypto currency.
We do not accept credit cards or crypto currency.
Do you charge sales tax?
For all photographic services, because it produces a tangible item of either physical and/or digital image(s), we are required to charge for Florida sales tax of 6% and any discretionary sales surtax. A surtax is a tax added by each county (ex. Penny for Pinellas of 1%). Depending on what county your event will be taking place in, we will calculate what the surtax is and will bill you accordantly.
If you belong to a non-for-profit organization and the organization is paying for our photographic services, all you need to do is to email us your tax except certificate.
Our event lighting rentals are not subject to sale tax because you are renting a non-tangible service.
Additional sale tax information can be found in the links below:
Florida Sales and Use Tax
Discretionary Sales Surtax
Discretionary Sales Surtax Information for Calendar Year 2023
If you belong to a non-for-profit organization and the organization is paying for our photographic services, all you need to do is to email us your tax except certificate.
Our event lighting rentals are not subject to sale tax because you are renting a non-tangible service.
Additional sale tax information can be found in the links below:
Florida Sales and Use Tax
Discretionary Sales Surtax
Discretionary Sales Surtax Information for Calendar Year 2023
Do you do videography?
We do not do videography.
Do you do event lighting?
Yes, we do provide event lighting. We offer uplighting and a monogram light. The rental is per light (not by the hour).
Do you do your own printing?
Currently, all photography services that are not photo booth related we go through an independent lab. If it is a photo booth job, we do on-site printing with our thermal printer for instant prints.
How long will it take to receive the images?
It all depends on the photography job. Below is an example of estimated times. NOTE: these are only rough estimates of time and can vary depending on the complexity of the job. These time frames are for RGP editing and processing only. Shipping time via USPS, UPS, FedEx, or DHL is not included in these approximate times.
Wedding: 1-2 months
Portraits: 2-4 weeks
Sports: 1 week or less
Events: 2-4 weeks
Real Estate: 1-3 days
Photo Booth: same day prints and 1 week or less for flash drive
Photo Restoration: 3-4 weeks
Wedding: 1-2 months
Portraits: 2-4 weeks
Sports: 1 week or less
Events: 2-4 weeks
Real Estate: 1-3 days
Photo Booth: same day prints and 1 week or less for flash drive
Photo Restoration: 3-4 weeks
Do you have a studio?
Yes, we do have a studio. The studio is for appointment only. Please contact us in advance for all in person consultations, photo sessions, and pick-up of any photographic items.
Will you provide a make-up or hair styling?
We offer a space for the client to do their own hair and makeup. For professional styling, the client is responsible to hire an independent stylist.
Do you provide a contract?
Yes, we create custom contracts based on each job.
Do you provide a Model Release?
Yes, for all photographic services we require a model release for each person. A Model Release is the same thing as a Permission to Photograph. This document grants us the right to photograph the individual, edit their image, print, and publish the image on our website, social media sites, and other platforms of media publication.
For weddings, events, and photo booth rentals, we provide in the contract a general model release to the client. It is the Client's responsibility to notify guests that their image and likeness will be photographed at the event and may be published.
For weddings, events, and photo booth rentals, we provide in the contract a general model release to the client. It is the Client's responsibility to notify guests that their image and likeness will be photographed at the event and may be published.
What is your Cancelation Policy?
When booking all of our services, we state it in our contract. Each event is different so each cancelation policy is different.
Do you have a Return Policy?
We do offer returns on photographic prints only. Since the nature of digital imagery, and the fact that clients can easily download images and illegally process the files, we do not offer returns on digital media via CD/DVD, flash drive, and cloud storage. Also, any novelty items that contain the image are non-refundable.
2x6 photo booth frames are refundable but are subjected to a restocking fee of 15%.
2x6 photo booth frames are refundable but are subjected to a restocking fee of 15%.
Can I receive a refund for unused photo booth rental hours?
Yes, you certainly can. Once the 2 hour benchmark is reached you can stop the photo booth at any time. We will refund you the difference after we deposited the full amount into the bank and then a refund check will be issues via the USPS within 3-5 business days. We will send you a photograph of the check as proof of refund via email before it is mailed out. Depending on the amount of hours already used we would prorate the remaining balance. We will round up to the nearest 15 minute increment.
Example: Say you hired us for 3 hours and you only needed us for 2 hours and 33 minutes. We would bill you a total of 2 hours and 45 minutes and will refund you the difference of 15 minutes.
NOTE: If you rented uplighting and/or monogram light as part of the photo booth service, we will be tearing down this setup as well. Since you are billed for the rental of each light (not by the hour) there is no refund for the use of the light regardless of how many hours the light is used.
Example: Say you hired us for 3 hours and you only needed us for 2 hours and 33 minutes. We would bill you a total of 2 hours and 45 minutes and will refund you the difference of 15 minutes.
NOTE: If you rented uplighting and/or monogram light as part of the photo booth service, we will be tearing down this setup as well. Since you are billed for the rental of each light (not by the hour) there is no refund for the use of the light regardless of how many hours the light is used.